Policies

We do not deliver on Holidays or weekends. Please be aware that in most instances, when you order items that have different delivery times the longest delivery time will apply to all of your orders. If you would like to receive items with shorter lead times sooner please call us - an additional delivery charge may be payable if you choose to split your order.


1500rpm machines or larger diesel generators, however, are typically priced on application and all depend on the destination. We will be happy to quote on any large diesel generator and discuss your needs over the phone or via email.
 
Please note that the processing of a payment and acknowledgement email does not constitute a legally binding contract. In the case of mispricing, changes in stock quantity, or if we believe the machine will be misused, we reserve the right to cancel the order and provide a full refund.

Please be aware that you must check the condition of your product immediately upon delivery. If an item is delivered damaged you must notify us within 24 hours. We cannot consider claims for transit damage beyond 48 hours following delivery. 

By ordering, you agree to be bound by them. No part of these terms & conditions affects your statutory rights as a consumer. When you place an order, it will be treated as an offer by you to purchase. Generators Direct reserve the right to accept or not accept any order at our discretion. Dispatch of your goods will signify our acceptance of your order and will constitute a legally binding contract between us the seller and you the buyer under these terms & conditions. All Prices shown on the website include VAT at the standard rate and delivery within Africa.

All generators we sell comes with 5 years warranty. If you decide to change the generator or want a refund that can only be possible within 60 days after delivery, there will be a service charge of 5% to contribute towards carriage, handling and restocking. 
To arrange collection of your generator, please send an email to info@vingentrading.co.za so we can send you the return form to fill and return. We will arrange collection of the generator within 3 business working days after receipt of this completed form, you will receive an email including collection details and collection reference.

All oil and fuel must be completely drained from the product prior to collection (if applicable). This is for health and safety reasons so our company can safely transport the generator.

You will need to ensure that the generator is suitably boxed and securely packaged for transit. NOTE: If boxed goods are returned on a pallet (without authorization) you may be liable for a palletized collection surcharge.

Failure to drain the Diesel and oil and airing the machine may cause the package to be detained at the central distribution hub - this will incur a charge for re-collection which you will be responsible for. (We recommend you drain the Diesel and leave the Diesel cap off for 24h in a ventilated area, away from any form of ignition to allow any Diesel remains to evaporate away.

We process your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any other way than already specified in this notice.