Vin Gen Trading supplies diesel generators and generator-related products for residential, commercial, industrial, construction, mining, agricultural and other applications in South Africa and selected Southern African countries.We aim to supply products that match the description, specifications, condition and requirements agreed with the customer at the time of purchase.This Returns & Refund Policy explains our process for returns, refunds, exchanges, defective or damaged products, customised products and return transportation.
Customers may request a return within 365 days of receiving the product where:
Customers should contact Vin Gen Trading before returning a product. Products must not be returned without prior approval from Vin Gen Trading.Returns remain subject to applicable South African consumer protection legislation.
Change-of-mind returns may be accepted within 30 days of receiving the product, subject to the conditions of this policy.Because diesel generators are large, heavy and specialised products, customers must contact Vin Gen Trading before arranging a return.The product should remain in substantially the same condition in which it was supplied.Where a change-of-mind return is approved, the customer may be responsible for reasonable return collection, transportation or handling costs where permitted by applicable law.
Customers must contact Vin Gen Trading and receive return instructions before sending or transporting a product back.Returns will be assessed based on the product condition, reason for the return, order details and applicable consumer protection requirements.
For a non-defective or change-of-mind return, the product should be returned in substantially the same condition in which it was supplied.Where applicable, the product should:
These conditions do not affect rights that cannot legally be excluded.
If a generator or related product arrives damaged, defective or incorrect, customers should contact Vin Gen Trading as soon as reasonably possible.Customers may be asked to provide:
Vin Gen Trading will assess the reported issue and advise the customer of the appropriate next steps.Where required by applicable law, the remedy may include repair, replacement, exchange or refund.
Approved returns may be handled through an agreed return method.Depending on the product and circumstances, this may include:
Because generators can be large and heavy, the return method may depend on the generator's size, weight, location and transportation requirements.Customers should not arrange transportation of a generator for return before contacting Vin Gen Trading.
Return transportation costs depend on the reason for the return and the circumstances of the order.Where a product is defective, damaged or incorrect, Vin Gen Trading will handle applicable return costs in accordance with applicable law and the agreed terms.For approved change-of-mind returns, the customer may be responsible for reasonable collection or transportation costs where permitted by applicable law.Any applicable return costs will be communicated to the customer before the return is arranged.
Customers may request an exchange within 30 days of receiving the product.Exchanges are subject to:
If the replacement product has a different price, Vin Gen Trading will advise the customer of the applicable price difference before the exchange is processed.
Where a refund is approved, Vin Gen Trading will generally process the refund using the original payment method where reasonably possible.Refund processing times may vary depending on the payment method, bank or payment provider.The refund amount may depend on the reason for the return, the condition of the product, applicable return costs and applicable consumer protection legislation.Where applicable law requires a refund or another remedy, Vin Gen Trading will comply with those requirements.
Some generators may be customised, modified or specially configured according to a customer's requirements.This may include:
Because these products may be prepared specifically for an individual customer, change-of-mind returns may be subject to additional conditions or may not be available where permitted by applicable law.This does not affect any consumer rights that cannot legally be excluded.
Customers should inspect their generator or related product when it is delivered or collected.Where applicable, customers should check:
Any visible damage or concern should be reported to Vin Gen Trading as soon as reasonably possible.
Customers are responsible for ensuring that the delivery location is reasonably accessible and suitable for the vehicle and equipment required.This may include:
Additional transportation, waiting, redelivery or handling charges may apply where delivery cannot be completed because the location is inaccessible or unsuitable.
Vin Gen Trading may arrange delivery to selected Southern African countries, subject to transportation availability and the agreed delivery arrangements.For cross-border deliveries, additional transportation, customs, duties, taxes, clearance or other applicable charges may apply.Customers may be required to provide information or documentation necessary to facilitate cross-border delivery.Applicable delivery costs and arrangements will be communicated to the customer before proceeding with the order.
Where applicable, this policy operates together with the Consumer Protection Act 68 of 2008 (CPA) and other applicable South African consumer protection legislation.Nothing in this policy is intended to remove, restrict or exclude any customer right or remedy that cannot legally be excluded.Where applicable law provides a different right or remedy, the applicable legal requirement will take precedence.
To request a return, refund or exchange, or to report a problem with a product, please contact Vin Gen Trading.Telephone: +27 74 404 0843
Email:sales@vingentrading.co.za
Website:www.vingentrading.co.zaPlease provide:
Vin Gen Trading will review the request and advise the customer of the next steps.
This Returns & Refund Policy should be read together with any applicable quotation, invoice, order confirmation, delivery terms, generator specifications, warranty terms or other written terms supplied by Vin Gen Trading.Specific generators, customised orders and special delivery arrangements may be subject to additional written terms agreed with the customer.Where applicable law provides rights that differ from this policy, the applicable legal requirements will take precedence.